Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Hampton
At Florist Hampton, we are dedicated to delivering only the freshest blooms to both households and businesses in the local Hampton area. As your trusted local florist, we stand by our promise that every arrangement is crafted with care and presented at its peak. We understand that gifts of flowers are deeply personal, and their freshness is an essential part of your experience with us.
Damaged-On-Arrival Policy
We take every precaution to ensure your flowers arrive in perfect condition. In the unlikely event that your floral arrangement is damaged on arrival, please contact us as soon as possible with clear photographs of the damaged goods and your proof of purchase. Reporting any issues promptly helps us resolve concerns quickly and maintain the quality standards our Hampton customers expect.
Freshness Window
Florist Hampton guarantees the freshness of our flowers for a minimum of five days from the time of delivery, provided they are cared for according to the simple instructions included with each order. If, within this window, your flowers wilt or lose their vibrancy despite proper care, do let us know right away. Our fresh flowers guarantee is a testament to our commitment to satisfaction and quality for all local deliveries.
Refund & Replacement Options
Your satisfaction is our top priority. Should you experience any issues concerning the condition or quality of your flowers:
- For damaged-on-arrival or non-fresh blooms reported within the freshness window, we offer flexible solutions—choose between a full refund or a complimentary replacement arrangement delivered to you as soon as possible.
- Refunds are typically processed using the original payment method. Please allow a few business days for the refund to appear in your account, as processing times may vary by provider.
- Replacements are arranged on a priority basis, with every effort made to match your original selection as closely as possible, depending on seasonal availability.
To initiate your refund or replacement request, simply provide your order details and a brief description of the issue. Evidence such as photographs may be required to facilitate the process and ensure a swift resolution.
Complaints Process
If you feel we have not met our usual high standards of service or quality, we welcome your feedback and take all complaints seriously. Our team will acknowledge receipt of your complaint promptly and begin an investigation. We aim to resolve all concerns fairly and efficiently, keeping you updated at each stage. Once resolved, we will share the outcome with you and, where appropriate, offer a gesture of goodwill.
Trusted Local Service
Florist Hampton is proud to serve the Hampton community and surrounding areas, supporting both residential and commercial clients with fast, friendly service and a dedication to excellence. Our reputation is built on reliability, quality and personal attention. Thank you for choosing us as your local florist. Should you have any queries regarding our returns, refunds, or complaints policy, do not hesitate to reach out so we can assist you as best as possible.
