Florist Hampton Online Flower Delivery | UK E-Commerce Terms and Conditions

Florist Hampton Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Florist Hampton. These Terms & Conditions set out the agreement for online flower delivery services between Florist Hampton, referred to herein as "we," "us," or "our," and any customer purchasing flowers via our website, referred to as "you" or "customer." This document is intended for all customers within Hampton and the surrounding areas accessing our floristry E-Commerce platform. Please read these terms carefully before placing any order with us, as by ordering, you agree to be bound by these terms.

Order Process

Our online order process allows customers in Hampton and nearby locations to browse and purchase floral arrangements for delivery or collection.

To place an order with Florist Hampton:

Browse our online catalogue and select your preferred flower products or arrangements.
Add your chosen flowers to your basket, then proceed to checkout.
You will be asked to provide essential personal and delivery information, including the delivery recipient’s full name, address, postcode, and contact details.
You must also select your preferred delivery date and include any relevant delivery instructions.
You will have the opportunity to review your order before confirming and submitting it.
An order confirmation screen and email (if provided) will acknowledge receipt of your order. This acknowledgment does not constitute acceptance of your order. Our acceptance occurs only when we dispatch your flowers.

Orders may be placed for recipient addresses within Hampton and its surrounding areas, provided they fall within our delivery radius as detailed on our website. We reserve the right to refuse orders that cannot be fulfilled due to geographic, logistical, product availability, or other reasonable limitations.

Products and Substitutions

Florist Hampton endeavours to provide all products as pictured and described. However, as flowers and foliage are natural products, and availability can vary seasonally, minor variations and necessary substitutions may occasionally occur. When substitutions are necessary, we guarantee that any replacement flowers will match or exceed the value and quality of the flowers originally selected.

Price and Payment

All prices featured on our online platform are inclusive of VAT (where applicable) and are displayed in GBP (£). The price applicable to your order is as stated on the website at the time of purchase.

We accept payment by the methods set out at checkout. Payment must be received in full before your order is processed or dispatched. If payment is not verified or is refused by your card provider, your order will not be fulfilled, and we will have no further obligation to you concerning that order.

Order Acceptance and Contract Formation

The order acknowledgement issued online or by email upon successful placement of your order is not confirmation or acceptance. A legally binding agreement is formed only when we confirm acceptance and dispatch your ordered goods.

Delivery Policy

We provide flower deliveries to customers in Hampton and specified surrounding areas. All delivery dates and times provided are estimates. We make every reasonable effort to deliver your order on the designated date. However, deliveries may be affected by events beyond our control, such as traffic, extreme weather, or local disruptions.

If no one is available at the recipient’s address to accept delivery, we will attempt to leave the flowers in a safe spot as per your delivery instructions or with a neighbour. A delivery card will be left indicating where the flowers have been placed. If a delivery cannot be completed or delivery is refused, we may charge for redelivery or retain the goods if delivery proves impossible.

Risk in the goods passes to you upon delivery to the specified address. We do not accept liability for failed delivery due to incorrect or incomplete information provided by you.

Cancellation and Amendments

If you wish to cancel or amend an order, please contact us as soon as possible quoting your order reference. Orders for next-day or same-day delivery cannot always be amended or cancelled once submitted. For advance orders, cancellation requests received more than 48 hours before the scheduled delivery date may be accepted at our discretion, and a full refund may be provided. Where the preparation of your floral arrangement has commenced, a cancellation may not be possible, or a reduced refund may apply to cover any costs incurred.

You are advised to check all order details carefully before proceeding to payment. Amendments, such as delivery date changes, alteration of recipient details, or card messages, are subject to our approval and may not always be possible, depending on the status of your order.

Returns and Refunds Policy

As flowers are perishable items, returns are generally not accepted unless there are demonstrated quality issues. In the unlikely event you consider your delivery to be unsatisfactory, please contact us within 24 hours of receipt, providing order information and a photo of the product wherever possible. We will review your concern and, where justified, may offer a replacement or refund at our discretion.

Customer Obligations

You agree to provide accurate and complete order information, including delivery recipient details and delivery instructions. You must ensure that the recipient is available at the delivery address on the specified delivery date or that adequate instructions have been provided for safe delivery. You are responsible for keeping your online account access credentials secure, and you agree not to share them with any other person.

Liability

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any matter for which it would be unlawful to restrict or exclude liability under UK law.

Subject to the above, our total liability to you in respect of any losses arising from or connected to your order with Florist Hampton (whether in contract, tort, or otherwise) shall not exceed the total price paid by you for your order.

We will not be held responsible or liable for:

Any loss of profits, business, or goodwill resulting from delay or disruption to our services or from the supply or use of our products;
Events beyond our reasonable control such as but not limited to adverse weather, epidemic, strikes, or supply interruptions;
Any loss or damage caused where you have provided incorrect or incomplete delivery information;
Minor variations or substitution of flowers due to availability, provided that quality and value are maintained.

Personal Data & Privacy

We are committed to protecting your privacy. Any personal information collected during the order process is handled in accordance with our Privacy Policy and applicable data protection legislation. We will only use your data to process your order and where necessary, to communicate with you about your purchase or delivery status.

Intellectual Property

All content on the Florist Hampton website, including images, product descriptions, and logos, is the property of Florist Hampton or our licensors. You may not reproduce, copy, or exploit any part of our website or branding without expressed written consent.

Complaints and Dispute Resolution

If you have any complaints regarding your online flower delivery in Hampton or surrounding areas, please contact us promptly with full order details. We will acknowledge your complaint within a reasonable time and aim to resolve all issues in a fair and timely manner.

If a dispute arises and cannot be resolved by mutual agreement, both parties may refer the issue to a recognised UK alternative dispute resolution (ADR) provider or pursue remedies through the UK courts.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes relating to orders placed with Florist Hampton are governed by the laws of England and Wales. Any dispute arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Miscellaneous

If any section of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, this will not affect the remaining provisions, which shall remain in full force and effect.

No failure or delay by Florist Hampton to exercise any right or remedy under these terms shall constitute a waiver of that or any other right or remedy. You may not assign or transfer your rights under these terms without our written consent.

We reserve the right to amend these Terms & Conditions from time to time. Any changes will be published on our website. Your continued use of our services after such amendments have been notified online will be deemed acceptance of the revised terms.

Applicability

These Terms & Conditions apply to all customers placing orders for online flower delivery in Hampton and the surrounding areas, as outlined throughout this document.

If you have any queries regarding any of the above, please contact us via the methods provided on our website before placing your order.